aironplay ph Privacy Policy

1 Overview

aironplay ph ("we," "us," "our") is an online gaming platform serving players in the Philippines. This Privacy Policy describes how we handle personal data collected through our website, mobile application, and related services (collectively, "the Platform").

By registering an account and using the aironplay ph Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the Platform.

This Policy should be read together with our Terms and Conditions, which govern your overall use of the aironplay ph Platform.

2 Data We Collect

We collect personal data from you in the following ways: information you provide directly when registering or using the Platform, information generated automatically through your use of the Platform, and information submitted during the identity verification (KYC) process.

We do not collect your credit card details or cryptocurrency wallet information, as these are not accepted payment methods on the aironplay ph Platform. All transactions are processed in Philippine Pesos through local e-wallets and Philippine online banking channels.

3 How We Use Your Data

The personal data we collect is used for the following purposes:

• Account management — to create, maintain, and secure your aironplay ph account, including password recovery and OTP verification.
• Identity verification (KYC) — to verify your age, identity, and eligibility before processing your first withdrawal, as required by our Terms and Conditions.
• Transaction processing — to process deposits and withdrawals through local Philippine payment channels in PHP, and to maintain an accurate account balance record.
• Platform operation — to deliver the games, betting, and other features of the Platform, and to detect and resolve technical issues.
• Fraud prevention and security — to detect suspicious activity, investigate potential Terms violations, and protect the Platform and other players.
• Customer support — to respond to your enquiries and resolve account issues.
• Compliance — to meet applicable legal and regulatory requirements including anti-money laundering (AML) obligations.
• Platform improvement — to analyse usage patterns and improve the Platform's features and performance.

4 Data Sharing

aironplay ph does not sell, rent, or trade your personal data to third parties. We may share your data with the following types of service providers, strictly to the extent necessary for them to perform their function:

• Payment processors — to facilitate deposits and withdrawals through local Philippine e-wallets and online banking channels.
• Identity verification providers — to assist with KYC document checks and age/identity confirmation.
• Technology and infrastructure providers — who host or support the Platform's systems under confidentiality agreements.
• Legal and regulatory authorities — where required by applicable Philippine law, court order, or regulatory requirement.

All third-party service providers who access your personal data are bound by contractual confidentiality obligations and are not permitted to use your data for their own purposes beyond the contracted service.

5 Data Security

aironplay ph implements technical and organizational measures to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Secure, access-controlled storage for KYC documents and sensitive account data.
• OTP-based two-factor verification for login and sensitive account actions such as withdrawals.
• Regular security monitoring and activity logging to detect unusual access patterns.
• Role-based access controls, so staff can only access player data required for their specific function.

While we take data security seriously, no online system can guarantee absolute security. We encourage you to keep your account password confidential, enable available security features, and contact our support team immediately if you suspect unauthorized access to your account.

6 Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and operational needs. Specifically:

• Account registration data is retained for the duration of your account and for a minimum period after account closure as required by applicable law.
• KYC identity documents are retained for the legally required period following your last transaction or account activity.
• Financial transaction records are retained for the period required under applicable Philippine financial record-keeping requirements.
• Support communications are retained for a reasonable period to allow resolution of follow-up queries.

When data is no longer required for its original purpose and no legal retention obligation applies, it is securely deleted or anonymised.

7 Cookies and Tracking

aironplay ph uses cookies and similar technologies to operate the Platform, improve your experience, and analyse how the Platform is used. The types of cookies we use include:

• Essential cookies — required for the Platform to function correctly, including maintaining your logged-in session and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences and settings, such as display options and notification choices.
• Analytics cookies — collect anonymised data about how players navigate and use the Platform, helping us identify areas for improvement.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. The Platform does not use third-party advertising cookies or sell browsing data to advertisers.

8 Your Data Rights

Under applicable Philippine data privacy law, you have the following rights with respect to the personal data aironplay ph holds about you:

• Right to be informed — to know what personal data we collect and how it is processed. This Privacy Policy fulfils that obligation.
• Right to access — to request a copy of the personal data we hold about you.
• Right to correction — to request correction of inaccurate or outdated personal data in your account.
• Right to erasure — to request deletion of your personal data, subject to our legal retention obligations and any ongoing account activity.
• Right to object — to object to certain types of data processing, including direct marketing communications.
• Right to data portability — to receive a copy of certain data you have provided to us in a structured, commonly used format.

To exercise any of these rights, contact our support team through the in-platform support channel after logging in, or write to us at the email address in the footer of this page. We will respond to all valid requests within a reasonable timeframe.

9 Minors

The aironplay ph Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under 21. If we become aware that an account has been created by or is being used by a person under 21, we will close the account and delete the associated personal data in accordance with our data retention procedures.

If you believe a minor has registered on the aironplay ph Platform, please contact our support team immediately so we can investigate and take appropriate action.

10 Changes to This Policy

aironplay ph may update this Privacy Policy from time to time to reflect changes in the Platform, applicable law, or our data handling practices. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of the aironplay ph Platform after a Privacy Policy update constitutes your acceptance of the revised terms. If you have concerns about any changes, you may contact our support team or request account closure.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal data is being handled, you can reach us through the following channels:

For general questions about the Platform, you may also visit our FAQ page. For information about responsible gaming tools and self-exclusion, visit our Responsible Gaming page.